Refund policy

🔁 Return Policy

At Josko, your satisfaction is important to us. If you're not completely happy with your purchase, we’re here to help — within the limits of food safety.

📦 Returns

You may return any unopened product(s) within 7 days of delivery for a refund or exchange.

To be eligible for a return:

• Products must be unopened, unused, and in their original packaging

• Return request must be submitted within 7 days of receiving your order

• Proof of purchase (order number or receipt) is required

Please note:
Opened products cannot be returned for health and safety reasons.

💸 Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 3–5 business days.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service.

❗ Need Help?

To start a return, contact us at hello@josko.com.au with your order number and reason for return.

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